We do not offer refunds, however, we do offer exchanges if the product is damaged by our company. 

Please note, we will not offer an exchange if the product has been used. 

Exchange (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your item. Please note that we will not pay for shipping to receive the item(s) BUT we will cover shipping it back to you.

If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

To return your product, you should mail your product to: Black Birds Wickless Candles 311 E Jasper St Jacksboro Tx 76458

***All Items on Sales are FINAL***